Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TECHiHealth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.techihealth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are really good value. This is now my 2nd one to cover different area. Fast delivery too.
I'm fast. I haven't tried it yet.
Great product picture in HD perfect recommend very good money already and my third, and would buy for sure.
Goods didn't come
Camera very good. Recommend
EXCELLENT
Best camera I’ve used works great easy to set up and the quality is great will but more I recommend this store
Fine service, again a top camera there at!
have not tried it yet
Amazing for the price! However, I'm not been able to get the device and set it up on a Wi-Fi network. I'm using an extended ethernet cable and 10 m power cord extension circumventing the wireless connection option. This thing has an auto-track feature that automatically turns the camera and follows whatever triggers the motion detector! Totally worth the 3-week wait!
Mega fast, recommend, already bought 4 it.
Excellent and easy to set up and use, buonissima also the resolution
Request came very quickly. Congratulations
Thank you, everything came as it should in time even earlier and packed as in the description, I advise the store to everyone. Take everything as it should.
Ótima qualidade produto, chegou bem rápido, 14 dias! Qualidade de imagem muito boa, visão noturno 100%! Vale a pena, custo benefício 100%
It came in 3 weeks. The box is slightly crumpled. Like everything on the outside is whole. If you rub the camera, inside something dangles, some small particles, it's raging. I haven't plugged in yet. I will complement as a protest in the work.
wx
Excellent product
Perfect service from the store.
Works good, human detection is not bad, does not record anything simply moving, but only humans. Just dont use small memory cards like 2gb, it does not work, all good when inserted 64GB.
Доставка в Минскую область 3 недели. Всё целое. Подключил, тестировал вроде пока всё Ок.
Shipment fast, delivery 10 days to Mo. Packing is good, damage is excluded, but the corners of the box will be jammed. The track is tracked all the way. The camera itself is more than. Maybe I'm not too spoilt with progress, but for this price SL. Features impress: motion detection, human recognition, auto-rotate (tracking) the person, Cordon (you can set the imaginary line, the intersection of which in the specified direction direction direction direction Infrared vision and illumination, separate ability to turn on the light spotlight (bright white light). Quality Picture is normal. Recording on microSD (I have 128 GB of OK), remote viewing of records, the ability to download the selected file to the smartphone. IP66 (-20 - + 50). In short, I recommend the goods and the store.
I arrived and needed 21 days to arrive as I received it from the Saudi mail and paid 5 riyals good quality tax on the price
I order not the first time. Nice camera.
Everything is good, pleased with the volume of the speaker and the sound quality. The picture is at 2 MSP maximum. keep in mind that there is no way to download an alarm on FTP or e-mail. My old kkmoon can. It is possible to use only a cloud for $. RSTP is configured without problems.
Vendedor enviou o produto rápido. Produto conforme a descrição.
Delivered quickly. Camera is very easy tw install and connect
For this money will go
Product conforms to my order. Fast delivery I recommend this store Thank you
ok
very fast
Got it right
I bought two cameras a long time ago and I really liked them, now I buy three more units. Only 10 days late to arrive in Chile
Working perfectly. Non issues so far. Easy to install and setup. Received within 2 weeks.
Fast store! fast home delivery!
Got it
The goods were shipped and came quickly, went somewhere for 12 days. I did not install it yet, I did not check in, I will install it.
Nice camera. I came in a mint box, but everything works. Connected with the first attempt without problems. The picture quality is excellent. Recommend.
Great camera, connect the power, download the application, immediately find the WiFi. 5 minutes and it works. Fire
Excellent article!
Good
Thank You!!
Excellent value for money! Recommend, arrived fast and not taxed, recommend!!
Great quality. Just testing. But it took to send 7 days
Working all right
Funny bollocks it is doubtful that the outside in the rain or Frost function but hung for fun to see what will end.
Arrived on time and all tested and working corretamante
Perfect, recommended.
Fast shipment and delivery. The product fully corresponds to the description. I buy here quite often and so far everything is fine. Purchase satisfied. Recommend.
Very fast delivery
Recommend
arrived fast but didnt tested yet. hope it will work as described.
Like Exactly product and very fast Congratulations you continue. Just plug in power cable I ordered wrong more okay I a way here
nice camera I like it.
A+++++
impeccable
Camera Excellent describe with the description. Arrived on right
They did not check, at all. Looks like it was described.
fast shipping
Closed very fast. Still not tested the product.
Good item
well packed ,fast delivery, good product and easy to install . reccomment store.
I bought a second camera from you, the first one works well but the icsee application does not have a second camera, tell me if there is another application.
Conform to the picture
All within conformity. Quickly came to Brazil and was not taxed
Poor app but quality for that is fine
They're the best cameras I 've ever bought. Image quality is fantastic and I have been able to set up smoothly.
All ok.
Arrived very fast in 11 days. Recommend this vedendor .. Is congratulated the camera is very good great image quality
Arrived right, all working.
Получил но ещё не проверил на работоспособность. Коробка была примята.
The whole thing came. The only thing (in the photo you can see) that the photocell is not a little on its place, but the work did not affect. Of 5 cameras 3 with such a jamb.
The camera came in 2 weeks, everything works fine, figured out the connection and already installed! Thank you!!!
The order arrived very fast seve of quality nice
The camera came on the specified date. Delivery is terrible. The box is in bad condition. I did not find any visible damage on the camera. We need to test her job ability.
It came almost instantly. 11.11 ordered, and 24.11 parcel already in DPD delivery service, delivered in person.
Very good, delivery fast store
All the norms, buying at the same time 7 cameras Druze, batkam, etc.
I bought two cameras. Delivery in less than 10 days, perfect. MORE: In promo, correct price (approx 50 € piece) Good definition, and good infrared night vision or lighting mode Easy to use mobility mechanism. Efforts made to have a smartphone application in French. The minuses: Moderately easy Configuration. Works on WiFi 2,4ghz only. Be careful, the password wpa acceptable by the cameras is limited in length, I had to shorten that of my wifi network (free.fr) for it to enter!! Quality of the plastic to confirm. See if it can withstand long weather if it serves outside. Infrared Leds visible at night. But for the price: overall product very correct.
Bom
Excellent product quality, arrived very early, easy installation, recommend buying.
ничего нн могу сказать по работе камеры, не подключал, но она здоровая... приехала в хорошей упаковке, целая и невредимая, довольно быстро в Мск
Thank you store!!!! We have a broken camera, the seller sent a new one. The camera works. I recommend the seller, reliable...
Флешку не видит, разные пробовал, что делать? Может кто посоветует?
Perfectly meets the expectations, product high quality.
The producer is very pleased with the order of the alien two weeks earlier in the Kaliningrad region. They came at the same time.
excelente
all ok ,thanks
all ok, thanks
Отличная камера за свои деньги! Быстрая доставка. Работает,Auto track,Режим оповещения, на карту пишет много режимов!Брал две Рекомендую товар и продавца
Got it right.
Honest store parabéns.
2 weeks to Moscow. Crumpled packaging, the goods are not damaged. For a very long time I was mailed with pairing on the QR code, my phone did not want to pair with the camera. It turned out after another reset of the settings. Everything is set up, everything works. The app is in English, not convenient. How will work, will show time.
Shipped in a few weeks. Good quality & handled with care.
Camera came for a week. The store sent the fourth day. Camera working mood immediately via wi fi will continue to look like.
Until then liked, arrived fast, 9 working days for mines, not strikethrough, the camera records alone, through memory card, I bought 3MP shooting resolution is very good, the night light is good, shooting Live about lags (lock MTO) But anything handle video recorded, it comes with censor motion and presence even reasonable follow the movements I cool it, and one thing like him is he notifies drives by cell
I thought to put 4 stars only for the fact that there is no power cable extension cable included, it is very uncomfortable. In the rest, the camera, like, not bad, yesterday put, testing. The quality of the shooting suits, the main thing is that the build quality does not fail :) The only thing I can not understand is why I transfer the camera to UHD, and after closing the app and opening again, it returns to SD.
Order time: Dec. 05 2021 Delivered Dec. 29 2021 Got in 24 days Still have not install it Thank You
Cool camera, you need to buy these for the perimeter of the house!
Excellent camera for a good price, the functionality pleases!
The parcel came two boxes of mint but the cameras visually intact in operation did not check. Before that, I already ordered from the store 3 such cameras work
I order the second time, I checked the first one during the year, Frost-30 in the house sustained
Muito Bom!!!
The camera did not come, transport IML stuck On the floor of the way
It cost me a little to connect it to the cell application, but after that it's very good camera, the store is recommended
Good day. Camera works well. But when you turn off the network. resets all settings. It is bad. can't find the reason
Excellent quality, came well packed. Arrived with 30 days in Rondônia. The camera has many useful functions. The app icsee has in version in Portuguese. Very easy to configure the camera on it, has a speaker very strong. Important: The camera not automatic records, she only monitors in real time is necessary trigger recording whenever you want, and she writes direct memory smartphone is installed the app.
Excellent Product as always, I have bought 5 cameras and all Ok.
The parcel came very quickly as it ordered from Russia! Camera quality is very good! The camera works with the app icsee and xmeye on the smartphone, and on the PC with the VMS program! Since the camera is all the same street and on the street works without any problems, then in the room you need to adjust the sensitivity of the IR sensor through the VMS Application, otherwise it will Image quality is very good for both street and indoor! In short, this product I recommend to buy! I will buy more!
Excellent camera, while on the appearance, has not yet connected
The camera is good .. I order the second
thanks
Entrega muito rápida, apenas 17 dias corridos até a minha casa, no interior de SP. A câmera aparenta ser de excelente qualidade. Vou instalar e testar, depois irei postar aqui as minhas impressões finais.
I already bought a second such camera. Very pleased. The first camera works fine. The picture is clear. At night, the motion turns on a fairly bright backlight and the image becomes color. I recommend it to everyone.
All is well, everything is working